This Privacy Policy explains how Simplify Cremations & Funerals (Missouri) (“we,” “us,” or “our”) collects, uses, and protects information shared by families and website visitors.
Our address: 2335 St Joseph Ave, St Joseph.
If you need to reach us about this policy, please contact us at our main office number.
We collect information in several ways when you visit our website or submit an inquiry:
Name
Phone number
Email address
Details about your inquiry
Payment information (if you complete an arrangement online)
IP address
Device and browser type
Pages visited
Form activity
Location inferred from IP
Call recordings (when you call our phone line)
SMS interactions (including automated replies)
Log data from our CRM and website tools
Tracking data used for marketing and advertising performance
We use industry-standard tools, including Google Ads, analytics tools, and CRM tracking through our partner platform.
We use information to:
Respond to your inquiry and communicate with you
Provide services you request
Improve our website and advertising
Track call quality and service performance
Process payments when applicable
Support internal operations
Prevent fraud or misuse
Comply with legal and regulatory requirements
We may also use data for remarketing or audience optimization, even if this is not active at all times.
We do not sell your personal information.
We may share information only when needed to:
Fulfill a service you requested (e.g., third-party cremation partners, transport partners, or support vendors)
Support CRM automations and internal tracking
Comply with the law or respond to legal requests
Any third party we work with is required to protect your information and use it only for the purposes we specify.
When you call our phone number, your call may be recorded for quality assurance, training, and documentation.
By contacting us, you consent to this practice.
When you submit your phone number or email through our website or forms, you agree that we may contact you through:
Phone calls
SMS text messages
Emails
Automated or pre-recorded messages (as allowed)
Message and data rates may apply.
You may opt out at any time by replying STOP to SMS messages or using unsubscribe links in emails.
This section is included to comply with TCPA, CASL, and general consent requirements.
If you complete an arrangement or make a payment online:
Your payment information is encrypted
We do not store your full card details
Transactions are processed through trusted third-party providers
We take reasonable steps to protect personal information from unauthorized access
We keep your information only as long as needed to:
Provide services
Maintain internal records
Meet legal or regulatory requirements
After this, information is securely deleted or anonymized.
We protect your information with care, but funeral homes and cremation providers are not HIPAA-covered entities.
This means HIPAA rules do not apply to the information you provide.
You may:
Request access to your information
Request correction of inaccurate information
Opt out of SMS or email marketing at any time
Ask how your data is used or stored
To make a request, please contact us at our main office number.
Our website and advertising tools may use:
Cookies
Pixel tracking
Analytics tools
Call tracking numbers
Advertising measurement tools (e.g., Google Ads)
These help us understand which pages are helpful and how families find us.
You may disable cookies through your browser settings, though some features may not function fully.
Our services are intended for adults making funeral or cremation arrangements.
We do not knowingly collect information from children under 13.
We may update this Privacy Policy from time to time.
The updated version will always be posted on this page.